Refund policy

 

Return, Refund & Order Policy

Due to the custom nature of our products, all sales are final. No returns or refunds will be accepted except in cases of verified defects in workmanship or materials. The Buyer must report any defects within 1 business day of receiving the wig to be considered for a repair or replacement.

Order Cancellations

Custom orders may only be canceled before production begins. Once production has started or the custom product has been completed, the order is considered a custom-made item and is no longer eligible for a full refund.

If seller agrees to cancel a custom order after production has begun or after the product has been completed, the following restocking fees will apply:

  • 60% restocking fee for custom wigs priced under $500

  • 80% restocking fee for custom wigs priced $500 or more

The applicable restocking fee will be deducted from any approved refund or store credit issued. These fees help cover the cost of custom materials, labor, and production, as custom products cannot be resold as new.

Additional Policies:

  • Shipping time for in-stock items is 2–5 business days.

  • Custom wig orders typically require 5–45 business days to complete, depending on the complexity of the order and current production volume. During promotional sales or peak seasons, turnaround times may be extended to up to 60 business days.

  • Seller is not responsible for improperly fitting units if incorrect head measurements are provided by the customer. Please review the measuring instructions before placing your order.

  • Before completing your purchase, please ensure your shipping and billing addresses match. Orders with mismatched addresses may be canceled and fully refunded at our discretion for fraud prevention purposes.